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When will I receive my refund?

Unwanted Items

If you are returning an unwanted item, your order will need to be inspected and approved by our team before we are able to process a refund or provide a replacement/exchange.

Once approved, we will process a refund within 3-5 working days and via your original method of payment. The crediting of your funds is then dependent on the end processor, e.g. your bank, Paypal, Amazon Pay.

Please note that we reserve the right to a partial or full withholding of a refund if unwanted goods are not returned to us in their original condition or packaging. A re-stocking fee may also apply.

 

Faulty Items

If you are returning a faulty item, images of the fault/damage must be emailed to and reviewed by our team before we are able to process a refund or provide a replacement/exchange.

Once approved, we will process a refund within 3-5 working days and via your original method of payment. The crediting of your funds is dependent on the end processor, e.g. your bank, Paypal, Amazon Pay.

Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

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