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How do I return a faulty item?

If you have received a faulty item, please either reject the item upon delivery or sign for the item as damaged with the courier.

Please email us at sales@garden-camping.com with your order information, details of the damage, and supporting images within 3 working days of signing for your item.

Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.

Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

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