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Help & Contact

Please select the subject below and click for more information.
  • How do I place an order?

    To place an order, head to the product page and click 'add to basket'.

    You will then be given the option to view your basket or go to checkout.

    Click 'proceed to payment' and fill in your details as either a new or returning customer.

    Complete your delivery information and then your payment details.

     

    If you have any queries about our products or issues placing your order through our website, please contact our friendly support team who will be glad to help. You can reach them on 01604 537900, opening hours are Monday to Friday, 9am to 5pm.

  • How can I pay for my order?

    We are pleased to offer several payment options when purchasing items through our website. We are SSL certified to ensure that your details remain safe and secure at all times.

    Credit/debit card

    Amazon Pay

    Paypal*

     

    *Please note that the delivery address in your Paypal account is automatically selected when using this payment method. You should therefore ensure that all delivery details are up to date in your Paypal account prior to placing your order.

  • How do I know if my order was successful?

    Once you have successfully placed your order, you will see a confirmation page with an order reference.

    You will also receive a confirmation email from us with your order details.

  • Can I order from outside of the UK?

    We are pleased to share that we are able to deliver orders to Mainland UK and parts of Europe.

    For full details of locations to which we are able to ship our products, along with rates and timescales, please visit our dedicated delivery page.

    Please note that all orders will be processed in GBP £.

  • Do I need to check my order upon receipt?

    We kindly ask that you check your item(s) upon receipt, even if you do not intend to use the product immediately. Any damages or faults should be reported to us within 3 days of receipt.

    For further returns info, please refer to our dedicated returns page.

  • How do I reset my account password?

    Sorry to hear you've forgotten your password.

    Simply hover over the 'Login' icon in the top right-hand corner of the website and click 'Account'.

    Click the 'Forgotten Password?' link under the 'Returning Customer' section and a password reminder will be sent to the email address registered to your account. 

  • How do I get an update on my delivery?

    Once your order has been despatched you will receive a despatch confirmation email and this will specify the delivery company and tracking number for your parcel(s).

    On the morning of the day of delivery, you will also receive another email/text alert directly from the courier detailing the delivery window. Using the courier's own website, you may then have the option to alter your delivery or to forward any instructions on to them.

    If you would like further assistance with the delivery of your item, kindly reach out to our customer support team and they will be glad to assist.

    You can reach them at sales@garden-camping.com or on 01604 537900. The team is available Monday to Friday, 9am to 5pm.

  • What are your delivery charges?

    UK Mainland

    Standard (2-5 working days) - £5.95

    Next Day* - £9.95

    *order must be placed before 12pm on a working day, next day delivery option not currently available

     

    Europe

    £17.95 - France, Germany, Holland, Italy, Spain, Belgium, Luxembourg, Austria

    £34.95 - Portugal, Poland, Sweden, Finland, Greece, Romania

  • What are your delivery timescales?

    Orders are despatched on weekdays (Monday to Friday) excluding bank holidays and weekends (Saturday and Sunday).

     

    UK Mainland

    We offer both standard and express delivery options on UK mainland orders.

    Standard delivery - 3-5 working days

    Express delivery - next day if placed before 12pm on a working day


    Please note that any orders placed after midday, on a bank holiday, or a weekend will be dispatched on the next available working day.

    Please be aware that delivery to the Scottish Highlands and Ireland can take an extra couple of days, therefore we advise that you do not choose express delivery as our couriers are unable to deliver within the next working day timescale to these locations.

    Please note that we are unable to deliver to Jersey and Guernsey.

     

    Europe

    2-3 working days - France, Germany, Holland, Italy, Spain, Belgium, Luxembourg

    3-5 working days - Austria, Portugal, Poland, Sweden

    4-7 working days - Finland, Greece, Romania

  • Which couriers do you use?

    The delivery company used varies according to the size/weight of your item(s).

    We currently deliver using the following couriers: Royal Mail, Hermes, Yodel, XDP, and DPD.

    Once your order has been despatched from us you will receive a despatch confirmation email and this will specify the delivery company and tracking number for your parcel(s). 

  • Do I need to check my order upon receipt?

    We kindly ask that you check your item(s) upon receipt, even if you do not intend to use the product immediately. Any damages or faults should be reported to us within 3 days of receipt.

    For further returns info, please refer to our dedicated returns page.

  • How long do I have to return an item?

    Please let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us.

    Please be aware that we will need to inspect and approve a return before issuing any refunds.

  • How do I return an unwanted item?

    To arrange for your unwanted item to be returned to us, please kindly email us at sales@garden-camping.com with your details and whether you would like a refund, exchange or replacement.

    Please note that you are liable for any transportation costs incurred to return your item(s). Please ensure that you request proof of postage from your chosen courier and notify us of your return tracking information via email.

    Your item should be returned to us in its original condition and packaging - please check that all instructions and fixings for your item are included with your return. This is also applicable to products that arrive in multiple boxes.

    Please be aware that we do not refund the original postage costs on any items that are returned as unwanted.

  • How do I return a faulty item?

    If you have received a faulty item, please either reject the item upon delivery or sign for the item as damaged with the courier.

    Please email us at sales@garden-camping.com with your order information, details of the damage, and supporting images within 3 working days of signing for your item.

    Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.

    Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

  • When will I receive my refund?

    Unwanted Items

    If you are returning an unwanted item, your order will need to be inspected and approved by our team before we are able to process a refund or provide a replacement/exchange.

    Once approved, we will process a refund within 3-5 working days and via your original method of payment. The crediting of your funds is then dependent on the end processor, e.g. your bank, Paypal, Amazon Pay.

    Please note that we reserve the right to a partial or full withholding of a refund if unwanted goods are not returned to us in their original condition or packaging. A re-stocking fee may also apply.

     

    Faulty Items

    If you are returning a faulty item, images of the fault/damage must be emailed to and reviewed by our team before we are able to process a refund or provide a replacement/exchange.

    Once approved, we will process a refund within 3-5 working days and via your original method of payment. The crediting of your funds is dependent on the end processor, e.g. your bank, Paypal, Amazon Pay.

    Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

  • How do I contact you?

    If you require any support from our friendly and knowledgeable customer team, you can reach them either via email or by telephone.

    Email - sales@garden-camping.com

    Telephone - 01604 537900

    The team is available from Monday to Friday, 9am to 5pm.

     

    We endeavour to respond to email enquiries within a 48 working hour timescale, however, there may be delays during busier periods. We thank you for your patience and understanding with this.

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