Airwave® Four Seasons Essential 3x6 Pop Up Gazebo with Sides

Changed your mind on your item? Not a problem!

Please let us know within 14 days of receipt of your goods, you'll then have an additional 14 days to return to us.

We kindly ask that you email us at sales@garden-camping.com with your order details and advise whether you would like a refund or exchange.

Please note that unwanted items are returned at the customer's expense and must be sent back unused and in the original packaging and condition in which they were received - this is also applicable to orders with multiple boxes.

Please also request proof of postage from your chosen courier and provide this in your email to us.

N.B. All items should be checked upon delivery, even if you are not planning on using your item straight away.

We're sorry to hear that you have received a faulty item. 

In the event of your order arriving faulty or damaged, we kindly ask that you either reject the order upon delivery or sign for the item as damaged and then reach out to us at sales@garden-camping.com within 3 working days.

Please provide your order details, information about the fault/damage, and supporting images in your email to us.

Our team will review the information provided and, if a replacement is agreed, we will send this to you free of postage charges.

If you would prefer a refund, please kindly let us know and we will arrange collection of the faulty item.

N.B. Please be aware that we cannot accept any damaged claims after 3 working days of receipt of the order.

Once we have confirmation that we have received your items, we will process your refund within 3-5 working days via your original payment method.

Alternatively, we will send out your replacement/exchange according to the above timescales if this has been requested instead of a refund

Please note that refunds for unwanted items do not include the original postage costs, only the amount of the product itself.

For any updates on your refund, please feel free to call our friendly team on 01604 537900 (Mon to Fri, 9am-5pm).

N.B. If an unwanted item is not returned to us in its original packaging and condition, we reserve the right to withhold part or all of a refund.

Airwave gazebos are designed to be easy to assemble in a matter of minutes.

Simply walk out the frame, place on the roof canopy, and raise the legs to the desired height. You can then attach your side panels as desired.

For 3 x 3m gazebos and smaller, we recommended a minimum of two people for assembly.

For 3 x 4.5m and larger, we recommend a minimum of four people for assembly.

All of our items come with a one year manufacturer's warranty as standard.

N.B. All items should be checked upon delivery, even if you are not planning on using your item straight away.

Any manufacturing faults should be reported to us within 3 working days of receiving your goods.

Please refer to 'how do I return an unwanted item' section for more information.

Where can I put my gazebo?

A gazebo can be put on any level surface as long as it can be fully anchored to stop it from blowing away and moving around. If placed on a soft surface, you can use guy ropes and ground pegs to secure it into the ground; if you were to put the gazebo on concrete or decking, you need to use leg weights to provide anchorage, as well as using guy ropes for additional security.

Can a gazebo withstand wind?

While gazebos are excellent protectors from most weather, you should be wary of heavy rain and wind. A little bit of wind should be fine but if it’s windy enough to fly a kite then it’s windy enough to fly your gazebo too. We would recommend taking it down in windy conditions to prevent breakage or causing damage to other property from being blown around. You should also avoid setting up if high winds are predicted and dismantle it overnight just in case the weather takes a turn for the worst.

Are gazebo canopies universal?

We would recommend that only our Airwave canopies and side panels are used on our Airwave gazebo frames; this will ensure that your gazebo will look and work its best. Third party coverings could have the incorrect fittings and lesser quality, turning your perfect gazebo into a perfect nightmare.

Will a gazebo kill my grass?

In short, the answer is no. Due to the height of a gazebo, it won’t create enough darkness or pressure on the grass to cause it to die. As it isn’t a permanent structure, it shouldn’t be erected for long enough to cause any lasting damage to your grass.

Can I keep my gazebo up?

A gazebo isn’t a permanent structure so we strongly advise that it is taken down after every use. If you were to leave it erected and the weather took a drastic change, you may be faced with a flying gazebo terrorising your neighbourhood. Save yourself the time from chasing it and the cost of a new one by taking the time to dismantle it after each use, at the end of the day, and before the arrival of adverse weather.

How do you clean a gazebo?

To clean a gazebo all you need to do is give it a wipe with mild soapy water and a wet cloth or a wet wipe. Our gazebo canopies are water resistant and their frames are powder-coated so you don’t have to worry about water causing rust or damaging any of the components. You should make sure it is fully dry before putting it away to prevent mould or damp damage from trapped water.

Can you keep the canopy attached to the frame?

The canopy can be kept on the gazebo’s frame when you pack it away but it is not recommended. If you pack it away with it still attached and are transporting or moving the gazebo, you run the risk of damaging the canopy through the different parts moving around, even if they move very slightly. At the cost of only an extra couple of minutes to remove the canopy, you’d be silly to risk damaging it!